Filing a complaint

Hi over the past 2 days , I feel I have been lied to or just poor customer service and communication! I called in last night had paid half my bill! I’m a little behind, I lost my job so I called in to ask what my options are! The representative that talked to me explained that the only way to do that was to add a package to my current account! Not change my account completely! She failed to tell me it’s the basic package for 5 years! Also did not tell me that my account will be on automatic payments! She did tell me that my internet would be restored not I would have to set it up myself! Then I contact xfinity in the morning to complain and the rep completely ignores me so here I am making a complaint