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user_2crb8w
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Visitor

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Saturday, June 6th, 2026 9:11 PM

Filing a complaint

An employee at the Orleans, MA Xfinity store was extremely rude and unhlpful to me. He refused to help me, even though I am one of my account managers. His name is [Edited - Private Information].

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2 hours ago

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XfinityAbel

Official Employee

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299 Messages

2 hours ago

@user_2crb8w thanks for taking the time to post on our Xfinity Community Forums page. Sorry to hear about the experience you had, and I'd like to do everything I can to help. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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