Filing a Complaint

I wanted to place a complaint about store manager for Brentwood CA Xfinity store. Her name is Andrea. My father in law 87 years old and myself 60 years old were threatened to be kicked out of the store this morning by this  manager named Andrea. We came in to try to figure out and get a help to find out why my 87 years old father in laws cell phone bill was all of a sudden went up to $778. We have been trying to get help and maybe find a way to resolve this issue from Xfinity. My father in law is a retired guy and only uses his phone for facebook, calls and messaging. He doesn’t use for anything else He called us for help after receiving this extremely high bill. He was in shocked. We realized that his WiFi feature was never turned on when they switched their service to Xfinity. Probably technician who helped them switched over their phone forgot to turn the WiFi settings on. Ed don’t know. Of course all this time Instead of using WiFi he was using cellular data without even knowing it. We reached out to Xfinity several times to get some sort of credit for this mistake. Nobody even cared about doing anything about it. They offered $60 credit. They charged him $1020 total for two months for extra data usage. It’s crazy. These people are on a fixed income retired people. We finally decided to go in to Xfinity store this morning. Same thing. We tried to explain what happened and ask to see if we could get some sort of credit for this mistake. Sales associate didn’t even care about helping and we were upset and telling her that this wasn’t right all of a sudden this store manager comes and says that she gives us one more chance to calm down which we’re not screaming or anything just saying passionately that it was not right.

Anyway we left the store and immediately switched their cellular phone services to T-Mobile. (Great customer service by the way).

Your companies employees attitude and manners suck. You lost of a loyal customer of 6 years. Never ever giving their business to Xfinity ever again.