Visitor
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1 Message
Filing a Complaint
How does one go about filing a complaint about mobile services? I spent 5 days trying to transfer out of Xfinity and they made it an absolute nightmare, locked both of my phones, one of which I understand, I only got it recently so I still owed money on it, which I can not afford to shell out as much as I owe right now, but the second is paid off, I went through and made sure it was paid, the bills were paid, the phone itself was unlocked, everything to make sure there was no issues because it is used for work and a necessity.
The person I talked to about it being locked and unable to be transferred spent half an hour explaining to me how to go through to make sure the lock is off even though I kept explaining it was already off. Everyone I talked to said it would have no problems being transferred, and of course that was not true. I had to go ahead and buy two new phone through the new company in order to have working phones, leaving me with two useless
phones that I got less than 6 months ago. I spent hours on the phone, hours in chats, over the course of 5 days, I am beyond disappointed in the service through xfinity and the lack of support offered. This has been the biggest pain to deal with and I would very much like to reach out wherever I can.
XfinityJohnG
Official Employee
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2.2K Messages
9 hours ago
Thank you for reaching out to our team here. I would be able to assist you with any complaint from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_3wtwxu
Visitor
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2 Messages
8 hours ago
How do I file an actual complaint? I'm not clear on how to go about this. I cancelled my service 3 months ago at my sold home, returned the equipment, etc. but account continued to be paid, auto pay from checking. When discovered I called about getting a $500+ refund only to be told account was not actually closed, etc. and they will close promptly. Never done. I have had 5+ phone calls, each 1 hour long, with promises to get this fixed. I just received another bill for my old house for over $500 and in "past due status" while I am OWED $500 +. Emails telling me my account is past due.
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