Filing a complaint

To whom it may concern,

I want this message escalated. And I want file a complaint and grievance against the representatives of Xfinity and the Atrocious level of service I’ve received from your company and customer service representatives .in regards to my purchase issue I’m having. I have requested multiple times to speak with the Comcast escalation department because the representatives and supervisors will not or cannot help me with my issue is supposedly. 

I have been given the run-around  and transferred over and over again. Ive been left on hold for hours, have had the calls dropped and have even been lied to and manipulated into the believing that I would get a call back in regard to my issue . This is my last attempt at trying tonight resolve this issue before I file a complaint with the FCC. 

I called Xfinity because I recently bought a 13 inch iPad Pro and wanted it added ti my account. 
The representative informed me that the iPad I purchased, in fact, was locked by Verizon and was able to be activated on its network. He informed me that Xfinity was running a promotion that if I was to purchase the 128 gig 13” iPad Pro. In either pink or black. From Xfinity I would get the device 50% off as well as the first month free. I would only have to pay the activation fee period and my husband got it over since Mother’s Day was coming out so was my birthday. 

I went ahead and I purchased it. 
The representative stated the iPad would be delivered within 24 to 48 hours. I even clarified with the representative once again to make sure that that time was correct and he assured me that that was correct and that after the 48 hours, I would receive it to call in and get it activated that was not the case. I received an item from Xfinity four days later in upon opening. It was shocked and deeply sad and that I did not receive what I have paid for. I received an iPad a 16 in blue, which is completely smaller than the 128 gig 13” iPad Pro I had been lied to and mislead into to purchasing. With the iPad still in the box.

I contacted Xfinity and explained to the representative of my situation, the representative and gentleman that I spoke with accuse me of doing accusations and around and kept implying that I misunderstood what the representative said I informed him to please listen to the call because it was recorded and he could see and listen to the facts and what the representative told me and misled me to believing he left me on hold for 20 minutes came back And stated yes the price is too high and there’s nothing that we can do. 

That was all he said he would not going to further detail what he was talking about so at that point I asked for his supervisor he left me on hold for another 20 minutes to 25 minutes and I got his Supervisor Kasey Again she was no help did not want to pull the call told me that that was not possible and that not only could you not help me but I was going to be charged to send this iPad that I received back to them and then recharge more even though I didn’t representative lie to me and misled me and told me something completely different.

 I didn’t ask you to speak with the escalations department or have her give me the information she declined told me that she was not allowed to do so I know that is not the case I asked for her agent ID. She said it was Kasey 133 and the gentleman I spoke to which was her rep. His ID was 125. I asked what reason she was in. She said she was in Colorado, which I know that was not true. She then decided to tell me at that point if I wasn’t satisfied, I could go to the local Apple Store and see if they would be willing to help me further .

So here I am reaching out to you. I am at my wits end. Ive been a loyal customer of yours for over 12 years. When Adelphia owed the company. All I want is this issue corrected immediately and some type of recommendation
 For the employees that handled my issue.l and how bad they constantly treat their customers. 

They are a mirror image of you and your company, and they do not uphold or demonstrate the values that you state your company has.  Please somebody help me this was my birthday / Mother’s Day gift. I was so excited about getting this Ipad. But all I have so far for my birthday / Mother’s Day gift is a horrible experience and bad memories from your company and it’s iPad  

L