U

Visitor

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1 Message

Friday, April 25th, 2025 2:20 AM

Filing a complaint

I have been trying to figure out who to file a complaint with the last two days. Had to worst customer engaement experience and I'm ready to take my business else where. I feel like the customer service here is gettig worse and worse.

Official Employee

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1.2K Messages

10 days ago

 

user_5kjp87 Hey there. Our apologies for the eperience you went through. Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

Expert

 • 

110.2K Messages

8 days ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.

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