Visitor
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1 Message
FIling a complaint before taking to court
My service has been disrupted since first week of December 2025 due to a bad cable line in the neighborhood. They placed a temporary drop at that time and never came back to install a permanent solution. This week they removed the temporary line and now service is greatly diminished. How can i escalate with Xfinity before proceeding to court.
XfinityRichard
Official Employee
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3.2K Messages
3 hours ago
Good Morning, @user_nwafz2 Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear the trouble you are going through with your service espically after the temp line was removed. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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