11 Messages
Filing a complaint about quality of service/customer care
I recently have been dealing with trying to get resolution on an issue concerning a courtesy credit promised to me and it took me multiple phone calls, messages, and arguements to finally get a representative that actually helped me and was able to resolve my issue. But before this wonderful human being actually helped me and treated me like a human being, I was met with disrespectful agents who refused to help me. I have their information and I would like file a complaint about these employees who treated me like I was less than human and provided me with false information.
XfinityAlfonso
Official Employee
•
1.5K Messages
1 day ago
Hello user_3qtunc thank you so much for taking the time to reach us here on our Xfinity Forums regarding your recent customer experience. While we are excited to hear that your credit concerns have been resolved, we understand your feelings about what it took to get there. We'd love to follow up with you 1-1.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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user_bbbbbbbb
1 Message
1 day ago
hello i need help with my accout its continuously being disconnected and I have new service I have a ticket number<Edited: "Personal Information">I have been to a store 4 times and on the phone for now going on month 3 since I have moved into my new home. I also was told that this address has had a previous balance and frad on it so that's why I as a new customer cant get service at this address.
(edited)
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