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DrumminD2
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Friday, March 13th, 2026 8:03 PM

File Complaints against Agents

I want to file complaints against agents. The agents themselves on the phone won't take complaints, so how do I make a complaint?

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4 hours ago

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XfinityVictor

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2.2K Messages

2 months ago

 

DrumminD2 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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DrumminD2

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I sent this. Was the complaint reported? What is the reference number of the complaint?

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2 months ago

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user_xnkt4i

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4 hours ago

I need to file a complaint! Please help!!! I am so sick of my time being wasted on the phone and no resolution and on top of it being over charged or not having the agents in the store put my payments towards my account.....AGAIN!!!!  I need an xfinity agent who knows what they're doing to call me

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