Visitor
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1 Message
File complaint
I am reporting for my final time...as a long time customer of xfinity. I am happy to report i have canceled my service and moved on to a credible service where I am able to speak with people that dont scheme me. Over 6 years with xfinity I was lied to, manipulated, had unauthorized payments set up, was made to look like a fool by constantly scheming and lieing pretending people were going to help me. Its absolutely absurd that a business can behave like this. [Edited: "Inflammatory"] Then you do the whole process over again. I have been lied to and manipulated more times I can even mention. I have screen shots upon screen shots of the things that were told to me. I have now canceled my service yet am being billed. I am reporting this yet again to the bbb. And have now taken multiple friends and family with us to a new company. You should be ashamed of how you handle things
XfinityRichard
Official Employee
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2K Messages
4 days ago
Hi there!, @user_84f1r3 Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with your concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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