Visitor
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1 Message
File complaint on Xfinity with BBB and State Attorney General
Have been dealing with an account reduction with Xfinity for almost 3 months. Bill reduced by a manger after promising reduction, then raised back up. Dealt with overseas employee who promised reduction of bill with no service change to a price agreed to and SIGNED for. Billing promise never came true. Went to meet with store manage who SHOWED me the notes that the employee made promising me a specific price per month for 60 months with NO CHANGE IN SERVICE. Manager told me “this employee not only lied but he wrote it in your account notes.” Have tried to call multiple times and have multiple account tickets - ALL which have never been returned by the manager staff. Literally just got off the phone 3 hours ago where the rep said “you’ll have a call within an hour” - no call. Going to file with BBB and State Attorney General Office.
XfinityMarshante
Official Employee
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932 Messages
3 hours ago
Hello @user_246llg, thank you for taking the time to leave a post. Sorry to hear about your experience while trying to lower your bill. That’s certainly not the experience we want for our customers. We'd love to turn your experience around. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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