Visitor
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1 Message
File complaint against technician
How do I file a complaint against a technician? I had a technician come out today to fix my internet where he needed access to the side of my house which is shared with a neighbor. He ended up getting into a yelling match with my neighbor, where my neighbor even said the technician threatened to cut his cable. The technician then told me that I would have to schedule a different appointment and then stormed off. I’m unsure who was in the right and who was in the wrong during the fight but either way the technician was more than unprofessional. Now I’m left with no wifi and a neighbor that is angry with me. I set up a new appointment for next week but still want to file a complaint with the technician who started all the drama. Thanks.
CCJoshua1
Problem Solver
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567 Messages
2 years ago
Thanks for letting us know about this trouble. We never want you to have an experience like this. We'd love to further investigate this issue together. Would you be willing to send us a private message with your full name and address?
To send a "Peer to peer" ("Private") message:
Click "Sign in" if necessary
-Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
-Click the "New message" (pencil and paper) icon
-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line
-Type your message in the text area near the bottom of the window
-Press Enter to send it
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Expert
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31.4K Messages
2 years ago
@user_614a7b
Whenever I have had someone come fix something I've always been there to watch over them and what they are doing. That way I know the tech and the tech knows what I expect and I am informed; you may not have been able to be there to watch the tech. I am just sharing my experience and I will say I have had few problems with any techs.
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