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user_xg0uqq
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Sunday, June 21st, 2026 1:57 PM

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On june 11th lightning struck the lines behind my house and consequently damaged all equipment that was on the router.

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2 hours ago

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XfinityDemetrise

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224 Messages

2 hours ago

Hi there @user_xg0uqq Thank you so much for reaching out on our Xfinity Community Forum about weather related damage to your equipment.  I'll be happy to assist.  Can you confirm if this has impacted your service as well?

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user_xg0uqq

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No service wasn’t interrupted 

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2 hours ago

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XfinityDemetrise

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224 Messages

@user_xg0uqq Please follow the steps below to send a direct message. 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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