File claim to replace phone

As someone that's been there more than once, I feel your pain user_fd059e! Good thing is, you've definitely come to the right place or help and I appreciate you taking the time to be part of our community ❤️
I can see you've already sent us a direct message, so I'm glad to continue with you there. Please look forward to my reply!
If you haven't gotten the chance yet, you can always submit an Xfinity Mobile Care claim by following the steps in this link here!