5 Messages
file an escalation
I have spent COUNTLESS hours chatting and speaking with agents and managers PROMISING to handle an account that hasn't had service for over a year (my son's from college). Equipment sent back blah blah blah... still charged for services and equipment even though I was told multiple times it would be credited back as it was verified that service wasn't used at that address. I also have an account at my home address that I am ready to cancel due to the run around I continue to get. This is the worst customer service I have ever experienced and I work for a Contact Center company and used to work for a telecom provider for over 21 years. This is completely unacceptable. I have requested call backs from upper management and get disconnected or rerouted to another person who starts all over. I am DONE Xfinity. You need to make this right!
EG
Expert
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110.2K Messages
4 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAldrik
Official Employee
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2.1K Messages
4 months ago
Thank you for reaching out to us @laurenbc! This is far from the experience we want you to have. Our team would love the opportunity to turn this experience around. Could you please send our team a direct message with your full name, your son's full name, and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_ghx41p
3 Messages
4 months ago
I feel you!! I am going through the same thing (with XFNITY Mobile). The WORST customer service I've ever experienced so far!!
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