Visitor
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1 Message
File a formal complaint
How do I file a complaint? I have been on the phone for 4 hours and have been transferred to 7-8 people. I’ve been told someone is changing my plan and then the next person has no idea what I’m talking about.
This has been a complete waste of time and my issue still isn’t resolve. I have work to do and I still don’t have internet. The worst customer service experience I have ever encountered.
Please help me resolve this
EG
Expert
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118.9K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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4.4K Messages
3 months ago
@user_gsmckm
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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