Visitor
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1 Message
File a complaint
To whom it may concern,
We just recently obtained Xfinity internet, which is fantastic. However to installation services were horrible. Trash was left everywhere by the customer install representative and the crew responsible for laying the line underground. The crew that laid the line underground decide to go over roots and try to cover it with dirt with a shovel instead of an easy route with no roots. This is unacceptable and will only be a mater of time until the line exposes more.
XfinityRay
Official Employee
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3.5K Messages
15 hours ago
Hi there, @user_og0g7k! Thank you for signing up for our service! Welcome to the family! ❤️ I am sorry to hear about the line and yard. That is never something we want. We are happy to further help with this and get things corrected. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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