File a complaint

Question

I would like to submit a chat transcript to management to report how fraudulent one agent was to change my service adding cellular service without telling me until AFTER the authorization. I have spent well over 12 hours over the last month between equipment issues and now correcting my plan. I would like to escalate my complaint and request a significant credit for the hassle, frustration, loss of time, and dishonesty.

XfinityAmandaB · Answer

user_h2d13k Thanks so much for taking a moment out of your day to leave a post on our community forum. This is not the experience we want any customers to have. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select 'Xfinity Support' to initiate a direct message.

Customer Service

user_h2d13k

File a complaint

XfinityAmandaB

New to the Community?