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made a payment in my account and now you guys can't find it even though the money took out my card and everyone i talk to just keep transferring me over and this is ridiculous.. now I had to make a double payment because no one knows where the 1st one went and no one act like they can figure it out .. I will be searching for a new internet company because this is just ridiculous. I just hung up the phone after being on hold for 3 hours .. this is just an outrage.. he didn't even have to leave me on hold for so long he could've just hung up or really transferred me ..

Responses

XfinityDilary

Official Employee

•

2.1K Messages

3 months ago

Thanks for posting on our Community Forums, user_vllu8z. I'm sorry to hear about your payment situation and would like to help get to the bottom of this. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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Customer Service

user_vllu8z

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XfinityDilary

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