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I have been trying to cancel my services for almost two weeks and only getting the run around. They only want to upsell me when I finally get someone on the line. They doubled my bill for no reason and now tell me that I can't cancel the service until I pay their outrageous bill. I am not paying this bill and I want my service canceled as of two weeks ago when this started happening.
EG
Expert
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110K Messages
4 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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2.3K Messages
4 months ago
Hello, user_wxqhvg. Thank you for your feedback and for reaching out to us here for help. This is not the experience we want, and we can assist. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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