File a Complaint

Good evening @user_kqzh8w, and thank you for reaching out on our Community Forums, we appreciate your time and are sorry to hear that you have been getting error codes which has caused you to be unable to watch TV for two-days. I understand how frustrating it is when you can't enjoy the services you pay for and completely get where your frustrations are coming from. Rest assured, our team is on your side and here to help how we can. I'm also sorry to hear that your tech was a no show today and see that your new appointment is scheduled for 9/10. We are happy to review your account further to see what happened with the tech today and if we have any earlier appointment times available. I also recommend getting added to the waitlist if you haven't already. You can get added to the waitlist by following the instructions on our website here https://www.xfinity.com/support/articles/appointment-waitlist. Or, if your mobile number is already tied to your account, simply text WAITLIST to 266278. 

In order for us to review your account further to see if we can move your appointment up and see what happened with the appointment today, we will need to collect a few pieces of information to locate the account. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further.