File a complaint with Xfinity

For the past 2 weeks my internet service has randomly gone out for hours at a time with no explanation. I check the outage map and Xfinity falsely tells me "everything looks good!" even though 100 outages have been reported in my neighborhood.

I know this issue is not on my end. I do not need someone in an overseas call center to tell me to make sure my equipment is plugged in.

I want to register a complaint with Xfinity. I am extremely displeased with the company's failure (WITH NO EXPLANATION) to provide this service that I am paying for. Where can I go to file such a complaint?

It is also infuriating — to the point that it should be illegal — that there is not a place for me to simply send a message and say "my internet is down [Edited: "Language"]". I have to call the overseas call center and wait on hold just so I can talk to someone who wants to sell me a phone plan. It's complete [Edited: "Language"].

How can I contact Xfinity to file a complaint. I do not require technical assistance. I want to register my dissatisfaction at this company for failing to provide services I am paying for. [Edited: Caps"]

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user_zri71j

Visitor

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5 Messages

7 hours ago

And for that matter, why do I have to create an account and post in this [Edited: "Language"] forum??? This company will do ANYTHING to avoid providing decent customer service, my god!

(edited)

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XfinityEricB

Official Employee

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3K Messages

Hello user_zri71j, and thanks for reaching out to us here to provide us with feedback about your experience with services, and the app not showing any issues. I would be happy to take any feedback you may have, and if you wish we can even assist you with troubleshooting if you like.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 hours ago

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user_zri71j

Visitor

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5 Messages

Read the post again.

I AM LOOKING FOR CONTACT INFORMATION TO FILE A COMPLAINT WITH XFINITY FOR FAILING TO PROVIDE THE SERVICE I AM PAYING FOR

Completely ridiculous that you're asking me to waste my time with YET ANOTHER STEP.

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7 hours ago

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user_zri71j

Visitor

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5 Messages

Xfinity Support has been zero help with this despite my spending five hours chatting with them.

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2 hours ago

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user_zri71j

Visitor

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5 Messages

7 hours ago

Why does the stupid forum even exist? WHY CAN'T I JUST MESSAGE SUPPORT DIRECTLY FROM THE APP. OR BETTER YET BY EMAIL.

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Customer Service

user_zri71j

File a complaint with Xfinity

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