File a complaint against Xfinity

@user_zri71j You're able to provide our customer service team feedback on recent experiences and ways we can do better in the future by filling out this form. In our latest interaction with you about a week ago in DMs, you advised us you were done interacting and to close the interaction. We're still here to assist you with the ongoing service issues you're experiencing. We need to go through troubleshooting steps to determine the appropriate resolution and understand having to repeat some of those steps can be frustrating but it is necessary if not performed properly. 

I have already been through all of the troubleshooting steps multiple times. You guys are useless.

It does me no good to have you guys say "Make sure your modem is plugged in. For the thousandth time, tell me the MAC address on your modem (it hasn't changed!). Hmm, looks like we can't get the signal through to your modem. We'll need to send a technician out..." I've now had a technician come out and tell me what I already knew. What I've been saying since the beginning: this is an issue with your network, not my equipment.

And it takes five hours to get through the troubleshooting process because you guys take so long to respond.