Field tech accidently disconnected my working service today - need emergency dispatch rollback.

Field tech disconnected my service for no reason. I contacted customer service and they saw it was their fault for the disconnection. Customer service was of no help stating i need to wait a week for them to correct there mistake and fix the connection. Asked to speak with a supervisor and waited over 25 minutes  to be connected to one. Explained the situation and she was very rude and unprofessional. She hung up on me while I was still talking to her. Customer supervisor refused to connect us to the local dispatch supervisor for assistance, stating that they do not have access to the local dispatch supervisors.