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user_a0e4by
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2 Messages

Monday, June 29th, 2026 5:22 PM

Fiber/COAX Cable Service Pedestal Needs Flush-Mount Utility Pedestals

Hi all,

I need to find the field engineering or construction services team, my pedestal is posing a safety hazard to my backyard and I was wondering If I could have a flush panel installed instead.


Thanks,


Andy

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4 hours ago

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XfinityJustinC

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2.4K Messages

5 hours ago

Hello, @user_a0e4by thank you for reaching out over Xfinity Forums. You've contacted the right place, we work with our construction teams and I can open a request to have this pedestal conversion investigated further. I did want to help get the proper expectations set up that typically the pedestals are placed in an easement to the specified above or below ground requirements. A conversion request that you're asking from may require the construction cost to come out of pocket to proceed. 

- Would you still like to proceed? 

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user_a0e4by

Visitor

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2 Messages

Yes, a quote for cost would help.

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5 hours ago

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XfinityJustinC

Official Employee

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2.4K Messages

@user_a0e4by great, I can definitely help get this into the hands of the correct team to move forward with the conversion investigation. Since I'll need to gather some information that we don't want here in our public conversation. 

Could you please send our team a direct message with your full name and full address?

 

To send a direct message: 

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• Click the "Start new message" (pencil and paper) icon

• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

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4 hours ago

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