Fiber still not buried

Good Afternoon,

We got Xfinity cable a couple of months ago and the cable is still not buried. When will they be burying the cable?

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XfinityBenny

Official Employee

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1.5K Messages

3 months ago

@user_ni657i Thanks for adding a post. Was there an order placed to have the line buried, and is the ground frozen currently?

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U

I am waiting to have a replacement cable buried too. It has been a few months and all the lines have been marked for 6weeks or more. I can't even mow the grass until this line is buried. No one has responded to the email I have sent either.

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XfinityKassie

Official Employee

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2.5K Messages

user_262c1v Good morning! We appreciate you reaching for assistance with you line through Xfinity Forums. I can see how this would be frustrating. I'd be happy to check on the work order and get you in the right direction for getting some answers. To begin, can you please send a Direct Message with your name and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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9 days ago

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Customer Service

user_ni657i

Fiber still not buried

XfinityBenny

user_262c1v

XfinityKassie

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