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user_8bbd95
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Saturday, May 10th, 2025 2:58 PM

Fiber optic?

Moved into apartment. Saw this as only connection. It looks like single fiber optic? So I need to buy converter to connect to my router? Can u plz confirm that Xfinity does supply to this line. Also if I'm wrong about the above plz let me know.

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7 days ago

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XfinityOrlandoM

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7 days ago

@user_8bbd95

 

 

Thanks for reaching out to us, to see if Xfinity services your address you just need to go to this awesome link https://www.xfinity.com/broadband-labels and put in your complete address and it will let you know if that address is serviceable and show you all the plans that are available for your area.   

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user_8bbd95

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9 Messages

Yes the address is viable. Can u please let me know about the connection though .....

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7 days ago

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XfinityOrlandoM

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@user_8bbd95

Based off the photo it looks like it's a possible coax cable connection it's really hard to tell,  can you plug in a coax cable to that outlet.

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7 days ago

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user_8bbd95

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Not sure about coax cable. There's no opening for that thin metal prong

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7 days ago

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XfinityOrlandoM

Official Employee

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2K Messages

@user_8bbd95

Unfortunately I wouldn't be able to give you much information on it  we may want to ask the landlord what kind of connection that is.but if you're address is serviceable by Xfinity we can always send a technician out to come and install the services and to make sure that the tap is activated..

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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user_8bbd95

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Okay, I'm talking to another agent over live text but if they can't resolve and I need a live technician on site how much will it be? 

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7 days ago

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