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user_1yw13p
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Friday, July 10th, 2026 1:45 AM

Fiber optic not connected

My whole community had fiber optic connected.My house is the only one missing.I have been calling for months now and initially the sent technicians but once they are at my house, they said they can’t do it because other kind of technicians should do it they gave a different phone number to call and I did . Every time I call they said they escalated the issue but nothing gets done Why is so difficult to  sent somebody to my home the cables are right there in the box outside the house . Please help

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7 hours ago

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XfinityDilary

Official Employee

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3.5K Messages

7 hours ago

 

user_1yw13p. I'm truly sorry you've had to spend so much time trying to get this addressed. Being passed between different teams, calling multiple numbers, and hearing that the issue has been escalated without seeing any action would be frustrating for anyone. We'd like to review the situation in more detail and see what information is available regarding the fiber connection at your address. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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