Skip to main content

    Support

    Offers

U
user_vzpj1j
1st Topic

1 Message

Tuesday, April 8th, 2025 7:57 AM

Fiber optic line burial

Two gentlemen came to my house today and buried the fiber optic lines and broke my water line on my property and didn't tell me about it and just left I had to take my own time my own money to fix it because I have a sick aunt who lives here and very disappointed first first time I'm a customer of Xfinity and very very very disappointed I was wondering who could call me and talk to me about this cuz I'm very upset

Question

 • 

Updated 

13 days ago

13

1

0

XfinityOrlandoM

Official Employee

 • 

1.9K Messages

13 days ago

@user_vzpj1j

 

Thanks for reaching out to us, we do apologize for any property damage you experience. I'll be happy to get this taken care of for you, to get started please send me a direct message with your first and last name and your complete service address

 

Here's the detailed steps to direct message us:

    • Click "Sign In" if necessary
    • Click the "New message" (pencil and paper) icon
    • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
    • Type your message in the text area near the bottom of the window
    • Press Enter to send your message

 

 

 

 

0

0

forum icon

New to the Community?

Start Here