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user_ux0cmb
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Monday, August 17th, 2026 6:45 PM

Fiber optic cable

A technician connected a temporary fiber optic cable on top of the  ground October of last year. 2 or 3 weeks later 2 young men came and ran a buried cable from the bottom of the utility pole  to the box outside the house and told me a technician would have to come out and make the connections. It is now August and I'm still having to cut my grass around it. I've called service twice and both times got some service number and never heard from anyone. 10 months seems a little excessive to have to wait for a technician to come connect my permanent cable. Am I wrong?

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9 hours ago

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EG

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120.1K Messages

9 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAdrienne

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2.2K Messages

9 hours ago

Hey there, @user_ux0cmb! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the line work getting fully completed, it certainly is not what we want for our customers. I would be more than happy to dive into the account fully, and ensure the connection is fully completed. Can you please send us a DM to get started?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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