Fiber cable resting on tree

A few weeks ago, the fiber cable running from the road to the house came detached from one of the utility poles due to high winds. The internet service is still working, but the cable is currently resting on a couple of pine trees on our property. I need an Xfinity technician to come out to the house to reattach the cable to the pole.

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XfinityOrlandoM

Official Employee

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3.2K Messages

4 days ago

@plitchf_12

Thanks for reaching out to us, this link https://www.xfinity.com/support/articles/report-an-issue is a great self-service tool to report issues such as low hanging or down cable wirers posing a safety risk.

I'll be happy to assist you further, just go ahead and send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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plitchf_12

Fiber cable resting on tree

XfinityOrlandoM

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