Visitor
•
1 Message
Fees
I am not satisfied with using Xfinity as my service provider. I switched to them because they we’re supposed to be only $50 a month but they seem to always have a surprise fee to add to the bill each month making it the same $75 as other companies. Don’t be fooled by their advertised price like I was.
EG
Expert
•
116.4K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJustinC
Official Employee
•
2.1K Messages
2 hours ago
Hello, @user_ownerk thank you for reaching over Xfinity Forums. I'm glad our helpful Forums expert @EG was able to bring your post to my attention. I understand where you're coming from with billing not matching to what you were expecting. From experience, I know that our new internet promotions have the option to save an additional $10 per month by having checking autopay and paperless statements set up. This is typically the most common issue I see when billing is off, with others being one time charges (examples: installation charges, proration for package changes, late fees). Depending on if you're using a Xfinity Gateway, there is typically tax associated with the equipment if applicable for your state.
I'd be happy to review the billing further, and since I'll need to gather some information we don't want in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
0
0