Feeling lied to

Dear XFINITY customer service,

I hope this message finds you well. I am writing to follow up on the recent situation regarding the Vacaville CA store that promised me a few things (can discuss further). As a loyal customer, I have greatly appreciated the quality of service provided in the past, but I have found myself disappointed with this particular experience.

I understand that there may be challenges, but I would appreciate it if you could look into this matter and ensure we receive what was initially promised. My expectation is that we can resolve this amicably and maintain our positive relationship moving forward.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,
[Edited: "Personal Information"]

Responses

XfinityRoberto

Official Employee

•

1.7K Messages

3 months ago

Hi there and welcome to Comcast @user_kvebdk. Thank you so much for reaching out to us regarding your recent experience at the Xfinity Store. You are in the right place and we are happy to assist you today.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

Let me know if you have any questions.

0

Customer Service

user_kvebdk

Feeling lied to

XfinityRoberto

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