Visitor
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1 Message
Feel Scammed
I initially wanted to cancel Xfinity internet and got hooked into getting the mobile. Xfinity told me they would buy out my contract and handle everything switching from Verizon to Xfinity Mobile in October. Well, Verizon took $466 out of my account today, the day before Thanksgiving. I went to the Xfinity store and was told that there was no promotion for a contract buyout for my phone the day I signed up for Xfinity. However, when I was on the phone with customer service, they assured me that I would pay nothing for my old contract. The guy at the store did try to make it right. He credited me three hundred dollars to my account, which is great; thank him. He trying to get anything else to get the cash back would be chasing ghosts. I'm still eating $166 technically out of my own pocket, and I'm still out of liquid cash, which I needed to buy groceries for Thanksgiving. I will not be recommending Xfinity to anybody to switch over. Up until this point, I've thought it was great service. I thought my cell phone service was great, but I feel lied to and scammed, and I will not recommend anybody get Xfinity now. Also never do business over the phone with customer service if they have a store go there lesson learned.
XfinityAlyssaA
Official Employee
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2.2K Messages
4 hours ago
Good evening @user_6eeta0, and thank you for reaching out on our Forums with your experience, we appreciate you bringing this to our attention. I want to be 100 percent transparent with you, we do not buyout contacts with other providers. However, we do take this matter seriously and this is never how we want our valuable customers to feel. With the upcoming holiday, I can understand how that money makes things more stressful. We are happy to submit a ticket for further investigation into your experience and to see what we can do to make things right. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
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