Visitor
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1 Message
Feedback
Chat agent was Deepanwita on August 9, 2026
Agent didn’t solve problem. They said several times the refresh was working and would be over in a few minutes and it never was.
Agent said my TV box wasn’t working but all other tvs in the house were working except for the one I was calling about
Agent said they made an appt for technician to come out but never actually made appointment
Agent never verified my information or asked for information - the address
I suspect this was a scam agent and worried that my information was being scammed because I never did receive any help
XfinityRichard
Official Employee
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3.5K Messages
6 hours ago
Good Morning, @user_m3w6nf I can certainly understand your concern and do apologize for the experience you had. I'd be happy to take a closer look into this for you. Please send me a DM with your full first and last name and full service address, and I'll be glad to help. 😊
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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