Greetings, user_f1pu72! We appreciate you taking the time to reach out on our XFINITY Community forum. You may leave your review of the service here with our Community.
I have feedback on the switch from Comcast to Yahoo email. This was a poor decision. 1. When I call for help, I do not want to talk to an AI computer. 2. When I get a real person I want someone who speaks English without a thick accent I can't understand. I'm not prejudiced, I just need someone I can understand. 3. My Yahoo account did not transfer my Comcast contacts list into my Yahoo account. 4. When I tried to do the transfer manually, the instructions did not match what I saw on my computer screen. 5. My Yahoo email app does not allow me to attach a photo to my cell phone emails. This is a disaster! Who thought the transfer to Yahoo was a good idea? No wonder I despise Comcast.
Hello @user_f1pu72 Thanks for reaching out. Sorry to hear about your experience with the email migration to Yahoo. If you have already completed the migration to their platform you will need to contact Yahoo for assistance on this. We will not have access to the email anymore.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I tried to move from Comcast to Yahoo. Here's my experience. 1. I do not want to talk to a fake AI person. Give me a real person. 2. I want to talk to someone who speaks English, not a person who has such a thick accent I can't understand him. I am not prejudiced. I just need to hear someone I can understand. 3. My Comcast contacts did not transfer into the new Yahoo account. 4. When I tried to transfer my Comcast contacts into Yahoo manually, the instructions did not match what I saw on my screen. 5. I am unable to attach a photo to my Yahoo email on my Yahoo email app. Who thought this transfer to Yahoo was a good idea? No wonder I despise Comcast. This is a mess. Did anyone think to ask the Comcast customers about this first? I can't wait till I'm out from under Comcast.
XfinityNatalie
Official Employee
•
1.1K Messages
5 months ago
Greetings, user_f1pu72! We appreciate you taking the time to reach out on our XFINITY Community forum. You may leave your review of the service here with our Community.
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Lubec
Regular Visitor
•
9 Messages
2 hours ago
I have feedback on the switch from Comcast to Yahoo email. This was a poor decision. 1. When I call for help, I do not want to talk to an AI computer. 2. When I get a real person I want someone who speaks English without a thick accent I can't understand. I'm not prejudiced, I just need someone I can understand. 3. My Yahoo account did not transfer my Comcast contacts list into my Yahoo account. 4. When I tried to do the transfer manually, the instructions did not match what I saw on my computer screen. 5. My Yahoo email app does not allow me to attach a photo to my cell phone emails. This is a disaster! Who thought the transfer to Yahoo was a good idea? No wonder I despise Comcast.
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0
Lubec
Regular Visitor
•
9 Messages
2 hours ago
I tried to move from Comcast to Yahoo. Here's my experience. 1. I do not want to talk to a fake AI person. Give me a real person. 2. I want to talk to someone who speaks English, not a person who has such a thick accent I can't understand him. I am not prejudiced. I just need to hear someone I can understand. 3. My Comcast contacts did not transfer into the new Yahoo account. 4. When I tried to transfer my Comcast contacts into Yahoo manually, the instructions did not match what I saw on my screen. 5. I am unable to attach a photo to my Yahoo email on my Yahoo email app. Who thought this transfer to Yahoo was a good idea? No wonder I despise Comcast. This is a mess. Did anyone think to ask the Comcast customers about this first? I can't wait till I'm out from under Comcast.
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