Visitor
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1 Message
Feedback on Phone Support
Hi there,
I had an extremely negative experience on the phones today and I would like to send feedback about it since I did not get a survey after any if my calls. I do not see a "direct messaging" icon on my page to message support like other posts describe, so I am unsure how to submit it, please let me know
Thanks in advance
XfinityChelseaB
Official Employee
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2.5K Messages
1 hour ago
Hello @RiverVal73, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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