They explicitly said it was free, no fees, no charges, and that I could keep the old equipment since it was broken anyway. That was all a lie. I was later charged $135 for equipment and an early termination fee. To make it worse, they sent the balance to collections — even though the account was under dispute for months.
This office clearly doesn’t train their employees properly and doesn’t care about giving accurate information. Unprofessional, unpolite, and completely incompetent service. Avoid this location at all costs.
XfinityRay
Official Employee
•
3.3K Messages
23 hours ago
Hi there, @user_axqpao! We want every experience to be a good one and understand that would be a frustrating to see. We are happy to look into this further. Please send us a direct message with your full name and complete service address where you had the account with us to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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