Visitor
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1 Message
Fedex Delivery policy
The agreement they have with fedex and their delivery policy is one of the most frustrating things ever. I'm going to have to wait over a full week to receive a replacement for my phone that simply stopped working for no reason. They refuse to let you ship to a store or my office where i'm at every day so fedex has to attempt to deliver 3 times to an address where nobody is available all day and then after that, fedex may or may not hold my package at a random location. It's beyond frustrating. The policy is utterly ridiculous and complicated and fedex is known for terrible customer service/delivery policies/faking attempted deliveries, etc. Please for the love of Pete, just allow us to ship to an xfinity store and pick up our devices, which are insanely expensive and necessary to every day life. Stop acting like customers don't have jobs and other responsibilities that are not conducive to restrictive delivery policies. - a very unsatisfied customer
XfinityChristy
Official Employee
•
3.1K Messages
3 days ago
Please send us a Direct Message with your name and service address, and I'll review things with you. Also, thank you for sharing your feedback about store pickup for replacement devices. I can definitely see why that would be a more convenient option in situations like yours.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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