FedEx Delivered My Xfinity Equipment to the Wrong Address – Package Missing

I’m having an issue with the delivery of my Xfinity internet equipment. FedEx marked my package as delivered, but it was delivered to the wrong address.

I went looking for the package after receiving the delivery notification, but I was unable to locate it.

I have already submitted a ticket regarding the misdelivery, but I haven’t received any updates or communication from Xfinity.

I need this equipment to get my internet service set up, and I don’t think I should have to wait indefinitely for an investigation when I never received the package.

I’m requesting that Xfinity look into this immediately and arrange to ship replacement equipment as soon as possible. I also want confirmation that I will not be charged for equipment that was never delivered to me.

I would appreciate help from an Xfinity representative who can get this resolved.