FedEx Delivered Modem to Wrong Address

Hi there and welcome to Comcast! I am sorry to hear that you have not received the modem. You are in the right place and we are happy to assist you today. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

@user_788vw2

Thanks for reaching out to us and being an awesome Xfinity customer I'm glad we were able to resolve your issues with the equipment being delivered feel free to reach out to us anytime and thank you for being the best part of Xfinity