Skip to main content

    Support

    Offers

U
user_l72flo
1st Topic
1st Reply
1st Accepted Solution

Visitor

 • 

3 Messages

Tuesday, May 6th, 2025 3:06 PM

FedEx delievered to the wrong place

FedEx was supposed to deliver to my address. But instead, they left the package in the mail room of my apartment complex. There are signs in that room that explicitly say not to do that and to leave packages on the front door of the address. When I went to check the mail room, the package was no longer there and no one in the front office knows where it is.

Question

 • 

Updated 

18 days ago

16

2

0

Accepted Solution

user_l72flo

Visitor

 • 

3 Messages

18 days ago

I have contacted FedEx and they said that they could not locate the package. So, it was suggested that I report the package lost/missing to the vendor (which I'm doing with this post) about the next steps.

1

0

XfinityBillie

Official Employee

 • 

3.4K Messages

 

user_l72flo I can definitely take a look and see how we can further assist you with the missing package. Please send us a DM to Xfinity Support with your full name and address to get started.


To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

18 days ago

0

XfinityJoe

Official Employee

 • 

803 Messages

23 days ago

Good morning, @user_l72flo I am sorry to hear this happened. Have you had a moment to contact the carrier? 

 

 

2

0

user_l72flo

Visitor

 • 

3 Messages

No, I have not contacted the carrier.

Like

Reply

23 days ago

0

XfinityThomasB

Official Employee

 • 

2K Messages

user_l72flo You absolutely would want to contact the carrier to get further information, and if this is confirmed as stolen, you would also want to file a police report regarding the stolen package. The carrier would open an investigation as to the location the package was delivered, they typically take a picture of the box in the delivery location. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

23 days ago

0

forum icon

New to the Community?

Start Here