Fed up with xfinity service

I cannot begin to express how fed up I am with xfinity and their move to make everything work with bots so they don't have to employ as many people.  I have tried to get answers on everything from replacing tuner, to use of the DVR capabilities I supposedly have, to changing my service and most recently how to add flex or upgrade my service.  Around and around and around the bot goes.  Again today, like before after wasting too much time and getting too frustrated the bot said someone would call me in a few minutes. That was a half hour ago.  The same sequence a month ago never did result in a call.  If another service provider ever becomes available in my area for fast internet service, I will get rid of comcast