doug_j684's profile

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Friday, December 4th, 2020 4:00 PM

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Fed up with xfinity service

I cannot begin to express how fed up I am with xfinity and their move to make everything work with bots so they don't have to employ as many people.  I have tried to get answers on everything from replacing tuner, to use of the DVR capabilities I supposedly have, to changing my service and most recently how to add flex or upgrade my service.  Around and around and around the bot goes.  Again today, like before after wasting too much time and getting too frustrated the bot said someone would call me in a few minutes. That was a half hour ago.  The same sequence a month ago never did result in a call.  If another service provider ever becomes available in my area for fast internet service, I will get rid of comcast

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Expert

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31.9K Messages

5 years ago

@doug_j684 [Edited to match username, remove PII]

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy .  

(edited)

Gold Problem Solver

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3.3K Messages

5 years ago

Hi, doug_j684 [Edited to match username, remove PII]. Thanks for posting here for support! My team and I would love to help you get these concerns taken care of right here. I know you listed a few things you'd like assistance with, where would you like to start?

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Regular Visitor

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5 Messages

4 years ago

Never, ever make any changes in services or expect them to be all [Edited: "Language"] the next day. I have experienced this every time I need to call. I even have antiquated boxes that take 2 seconds to change channels after you push the button. A guide that doesn't even go out a week.  I lose channels every year. I am down to what we called expanded basic back in the 80's that I paid 20 bucks for and is now 180 with internet. Anyway I sent back 3 DCT's with Comcast labels and sure enough next bill comes around; still paying for them. I call- they remove, they say- and the next day I wake up and one of my remaining boxes does not work. Remember the advice as to never make a change on your account? Chat does not work. Wait for the phone call...still is automated. Ask for English interpreter to go through boxes and he transfers me to automated reboot. Of course this doesn't work. Bottom line: an American on the phone would clear this problem in under two minutes. I have 30 min involved thus far and problem unresolved. I should ask myself is CATV worth the aggravation. Cable was so much better 30 years ago. 

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Problem Solver

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1.4K Messages

@kblman2020 I am sorry to hear that this has been your experience with making changes and that you are having issues with your services. I want to help. 

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I no longer work for Comcast.

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