FCC COMPLAINT

Hello @user_7tdpbm, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I have had nothing but problems with this company involving everything from service missing to a charge on bill, and even after an agreement to cancel the error in January, you still claim that I owe you the $29.00, and even sent me an email telling me that I need to pay it or else.  I have talked to several reps who claimed they have taken care of the matter, but they have lied.  No one has taken care of it, and they even attempted to debit my account without my permission, and I canceled the debit with the bank, and notified them that I have not authorized any payment to Xfinity or Comcast. My credit is perfect and I have never even been late on a payment, and your commitment does not compare to mine. The service is down at least once a week, mostly for short times, but in some cases even days.  I call the number and you have to fill out your questionaire which does not include the question I have.  They ask you so they can send you to the right department, and that is a lie as well. When and if you are responded to it will be a robot telling you how important our call is to them, but not having a soul it is hard to understand how they could care.  NO ONE THERE GIVE A RAT [Edit: Language] about the service or the billing.  Last month I went over this problem with a lady in the Philippines and she said she would be upset if this happened to her, and told me, "Don't worry, Mr. [Edit: Personal Information], I will take care of everything for you." It did not happen. When I hung up, I felt she really was going to take care of it, but nothing happened!!!!  Surely you have a file on my account with all transmissions created by your robots so you can check it out for yourself and see why I am very tired of your continued lies, and broken promises.  I will be sending a complaint to this FCC and also US Attorney General, Consumer Affairs Department to report your ridiculous business practices in hopes that an investigation will support removing your license.  When I call your robot, I am told that I will have to wait for more than 20 minutes, please hold for the next representative, and your call is important.  Then finally after a half hour of waiting a person ask you what you problem is and then directs you to a department, and the clock starts again with the recording say that wait time is over 20 minutes, you call will be answered in the order it was received.  Now let me ask you, would you put up with this kind of service? Unfortunately,

XFINITY is the only one in this area that offers internet and tv together, so we are putting up with this God awful service, billing, and communication.   

I am requesting a full investigation of Comcast and Xfinity business practices, and either force them to get rid of the robots, and offer human service, proper billing techniques and active service; or terminate their right to do business as a failure on the community.

[Edit: Personal Information] 

We need to be able to talk to a person that unfortunately Xfinity doesn’t agree. Your service is disgraceful. I am being billed for services I did not ordered I had to schedule an appointment for the following day to talk to someone!

  I am making a complaint to the BBB. I never dealt with a company that is so difficult to solve a problem.