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user_a16owm
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09/22/2026 2:59 PM

FCC complaint still unresolved

filed an FCC complaint regarding my mother's account. An executive specialist contacted me last week but has since gone completely silent and won't answer calls or emails. I need someone from the corporate digital care team to look up FCC Case number 9038679 and have the agent assigned to the case (or someone able to assist) email me or call me back with a number I can actually contact them back on. 

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4 days ago

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XfinityThomasD

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4 days ago

 

user_a16owm Thanks for creating a post and for bringing this to our attention. We can help see what access we have with the case ticket to check the status and request then to contact you. I see you've sent us a direct message already, so we can continue to assist there.
 

Please also note that sending unsolicited private direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private direct message to be sent, you can then proceed with doing so. This is just a heads up for future reference, just to make sure your post and direct message are linked together and not lost in the fray, but we look forward to further assisting you.

 

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