Athena14's profile

Contributor

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89 Messages

Thu, Dec 16, 2021 7:52 PM

Favorites disappeared

All my favorites--movies, TV shows, etc.--just vanished.  I did a restart, but they didn't reappear. I looked at previous posts about the same problem and there seems to be no solution.  I had a lot of old movies favorited and am unhappy that they are gone. 

Accepted Solution

Frequent Visitor

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6 Messages

5 m ago

Ditto.  All my favorites…. Gone.

Athena14

Contributor

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89 Messages

5 m ago

My Xfinity reward for being a longtime customer expires tomorrow (month of History Vault). Could change cause all the favorites to disappear--I had favorited "Biography." 

Official Employee

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238 Messages

Thank you for reaching out to our community with your service concerns, @Athena14. I'm sorry to hear about this issue with missing favorites! I know how nice it is to have all your preferred programming in one, easily accessible location. I'm not sure what caused this to happen, but am happy to look into for you! Maybe we can resolve things remotely :)

 

Could you please send our team a private message with your full name and full address? We can most definitely take a further look at this issue.

 

To send a "Peer to Peer" (private) message:
• Click "Sign In" if necessary
• Click the "Peer to Peer chat" icon
• Click the "New Message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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Athena14

Contributor

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89 Messages

A day later the favorites returned, then the "watched" blue lines disappeared. Soon they were back,, too. I stayed away from the forum because when I looked for solutions these posts were repeated everywhere. Gone now. Very strange. It would make this forum easier to follow if actual dates were used, not just "5 days ago."

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