Favorite Channel Functionality Gone after Updating Streaming app on smartTV

I updated my Xfinity’s app today.    This is a HUGE step back.   Search is horrible, the logo’s of the stations are gone, no longer able to see who is playing a specific game.   Who mage the decisions to “upgrade” the app but take away all the key customer needs???

please tell me the new app is having issues and it will go back to the user friendly approach it had before….or you will lose yet another cable client to streaming !!!

What would make Xfinity think that removing favorites and requiring scrolling through a list of hundreds of channels to watch tv would be a good experience for customers? Sounds like an AI generated update.  I agree with many others and will begin looking for a different TV provider.     

The new updated Xfinity mobile app is horrible. My list of favorite stations are gone. My recordings are there, but I can’t find my scheduled recordings. The app is still working fine on the TV, but the mobile app is a complete disaster! Either go back to the old format or improve the new one, please.

As many others have said, this has to be the one of the dumbest updates that xfinity has ever put out. Whoever was in charge of this should be terminated. They should have known that having you favorites together was something everyone wanted.  I'm a Platinum member and don't have a contract. If they don't get this fixed shortly I'll be looking to change my provided for tv and internet.

The problems are with the app updates across everything.  In September/October there were problems with the app updates on Amazon Firestick.  Users were told engineers are aware, looking into this, have a fix and are testing it, will update the post when a fix has been implemented.  Yet, I still have not seen anything posted about a fix or a timeline.

Starting last month and continuing today, there is a problem and many post about the issues streaming with Firefox.  Switching tabs causes users to be brought back to the sign-in page every single time.  Not looking to throw XfinitySupport under the bus here when they are not the ones responsible for the problems, but you all need to do better because all communication to users just seems to eventually die off with no solutions.  I was "invited" to a private DM on the Firefox issue and was told on Nov 2:  The engineering folks let us know that this is a known bug on how recent versions of Firefox handle window focus and how our authentication wrapper validates sessions. There is no current fix or estimated deployment window for one to share, unfortunately. The best workaround would be to use a different browser if you plan to be alt tabbing regularly when utilizing the stream website. We apologize for any inconvenience this may cause.  I asked for this to be shared with other users and it has still not been shared as of 11/13/26 and the problems have not been fixed.  I know posts above are about the new mobile streaming app, but my point here is that what is really going on should be shared, and Xfinity needs to get its act together and fix these problems across everything.

The new app is beyond awful.  Additionally, the "new improved" app list of compatible says it is only available "in-home and only to Xfinity TV customers with Internet" for Apple TV, LG TV Roku, Samsung, Xfinity Flex, Xumo TV.  So when I am not home and want to use a service I pay for on a Samsung TV, I no longer can?  

These changes are a big reduction in service.  As others have stated above, we pay way too much already.  If you've reduced our services, we should all receive a corresponding decrease in our bills.  Otherwise restore all of the functions that previously worked across all devices/platforms.

Comcast has and continues to lose hundreds of thousands of customers each quarter:  The Comcast earnings report that was released 10/22/26 shows Comcast lost 144,000 broadband customers in Q3 2026 up from losing 91,000 in the same quarter a year ago.   It lost 274,000 video customers in Q3 2026, up from 257,000 in the same quarter a year ago.  All of the issues above are reasons why.

This loss of Favorite channels and the means to filter the channel list to see only Favorites makes me VERY VERY angry. Stronger language is warranted but I will leave it at that UNYIL the next time I use the new POS app

WHAT WERE YOU THINKING WHEN YOU REMOVED THE FAVORITE FEATURE??? Have you ever tried scrolling through hundreds of channels with a remote? This is just basic UI experience. Did you guys do any kind of Beta testing? Did the requirements ever approach the end user? Wow, this is just bad communication with the end user.