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user_32k184
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11/09/2026 2:21 PM

Favorite Channel Functionality Gone after Updating Streaming app on smartTV

There doesn't seem to be the ability to save and/or view favorite channels anymore.  I don't want to have to favorite shows or sports teams.  I liked my list of favorite channels.

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11 minutes ago

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user_zz704l

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4 Messages

2 hours ago

Also!  The red dots are missing on saved shows.  The new app is awful.  Please fix asap. 

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user_zz704l

Visitor

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4 Messages

1 hour ago

To be clear, the favorites option is gone on both my iphone and my ipad when the APP updated a few days ago.

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XfinityJohnG

Official Employee

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3.4K Messages

Thank you for reaching out here. With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable.  We know that having to scroll through the full channel guide isn’t a great experience, especially if you’ve already taken the time to set up your favorites. Our team is aware of the issue and is actively working on a solution.

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1 hour ago

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user_112aqa

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1 Message

43 minutes ago

This streaming app update is unacceptable—as clearly indicated by all these CUSTOMER feedback comments! Not only is FAVORITE CHANNELS “unavailable” but there are many other features “unavailable”: no RECENT CHANNELS drop-down list, no volume/mute control, cannot decrease size of screen while watching to view program guide. Without ALL 4 of these features available on my iPad and phone, the watching experience has become infuriating and the worst customer experience. Please reinstate the previous version while you resolve these issues! I am a very longtime customer who will not put up with this kind of debacle forced upon us!

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