5 Messages
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
user_zz704l
Visitor
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6 Messages
4 hours ago
Also! The red dots are missing on saved shows. The new app is awful. Please fix asap.
1
user_zz704l
Visitor
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6 Messages
3 hours ago
To be clear, the favorites option is gone on both my iphone and my ipad when the APP updated a few days ago.
1
user_112aqa
Visitor
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1 Message
2 hours ago
This streaming app update is unacceptable—as clearly indicated by all these CUSTOMER feedback comments! Not only is FAVORITE CHANNELS “unavailable” but there are many other features “unavailable”: no RECENT CHANNELS drop-down list, no volume/mute control, cannot decrease size of screen while watching to view program guide. Without ALL 4 of these features available on my iPad and phone, the watching experience has become infuriating and the worst customer experience. Please reinstate the previous version while you resolve these issues! I am a very longtime customer who will not put up with this kind of debacle forced upon us!
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user_w0qf1k
Visitor
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1 Message
2 hours ago
Ditto. This is terrible.
Was there any user testing on this? Seems not. This isn’t a little thing. Some collective of weak programmers and testers left us with this or a terrible app product manager was negligent. Of course the other option is Xfinity is seeking to drive us away from linear television or to a competitor.
The clock is ticking on my patience before switching. There are lots of other options.
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user_gmeag0
Visitor
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10 Messages
2 hours ago
We’ve lost many features and the functionality is compromising the whole watching experience. Are we going to get a credit for loss of the services we were previously provided with? I’m finding other places to watch things. On my iPad it’s just not worth it.
1
user_8m2x50
Visitor
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5 Messages
1 hour ago
The favorite channel function is gone with the update on iPhone. It’s now useless and takes way to much time to scroll through 100 channels when favorites chose the ones you watched. Praying the TVs don’t update. Please fix this xfinity. No use to even have a guide anymore.
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user_8m2x50
Visitor
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5 Messages
1 hour ago
Come on xfinity. You are better than this. There are no red dots to show what is being recorded. How can you even tell what someone has recorded? Not only that but you used to be able to see a list of what was being recorded on what day. That is gone too!! You just have to hope it’s being recorded. These changes along with no favorites list is such a bother. Why even have xfinity? I’m sure someone else out there lets you
1.see what is being recorded with a red dots or something similar.
2.view a list of upcoming recorded shows for the week. (It used to be 2 weeks now it’s just entirely gone).
3. Have a favorites list for channels.
come on! It’s like a child did this update! Not user friendly. Xfinity. Please help
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user_zz704l
Visitor
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6 Messages
50 minutes ago
EXACTLY! No favorites, no red dots, on and on. Please reinstate previous app! Thank you!
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user_41h6qf
Visitor
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5 Messages
48 minutes ago
WORKAROUND
Workaround for the New Xfinity Stream App — Restore Favorites, Search, and Recording Indicators on iPad!
Like many of you, I'm extremely frustrated with the redesigned Xfinity Stream app. The loss of Favorites, Search, and the red dot indicating a program is recording makes the new interface a major step backward.
I found a workaround that restores these features by accessing Xfinity Stream through Safari instead of the app. I tested it on my iPad 9, and it works
Here's how to do it:
Open Safari on your iPad.
Go to https://www.xfinity.com/stream
Sign in with your Xfinity credentials.
You'll now have access to the familiar Xfinity Stream web interface, including Favorites, Search, and the red recording indicators.
To make this easy to access going forward, tap the Share icon in Safari (the square with the upward arrow).
Scroll down and select Add to Home Screen.
Name the shortcut Xfinity Stream (or whatever you prefer), then tap Add.
That's it. You now have a Home Screen icon that provides direct access to the web version without navigating through Safari each time.
You can leave the redesigned Xfinity Stream app installed (or delete it), but use this shortcut to access the features Xfinity inexplicably removed.
I recognize you may have unique platforms different from my iPad 9 that the above procedure doesn't exactly work for, but hopefully the above gives you a close enough workaround. It would have been GREAT if Xfinity support in this community forum would have posted the above instead of simply saying we know you're frustrated and we're working on it but don't have any timing on the correction. (FYI, I used GPT to summarize above, the steps I took).
3
user_i45bps
Visitor
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1 Message
28 minutes ago
Update is not an improvement — I cannot save my favorite channel.
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user_prb2nf
Visitor
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1 Message
9 minutes ago
Terrible update on the stream app on iPad. To watch a previous station I have to scroll through the guide. Crazy 🤪! No information on sporting events on who the are the teams playing. The gray bar across the the length of program annoying as all. Fix this XFINITY. Once again charge more but take away features? Make it make sense!
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