5 Messages
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
user_41h6qf
Visitor
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2 Messages
19 hours ago
While I'm a big fan of Xfinity, the redesigned Stream app has fallen significantly short by having removed the Favorites filter from the Guide. I like to be able to bounce from device to device (mobile, iPad, internet TV) and have my common set of Favorite channels as a cross platform consistent option. It would be advisable to get a team on this and bring back this functionality. Thank you.
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L_in_the_Skyy03
Visitor
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1 Message
18 hours ago
Same. Agree. Dido. Copy. Paste. Repost. Bring back favorite channels and if possible please let us keep our list. I had all my HD channels in one place for the channels I watch the most. It saved so much time. I feel like we pay good money for Xfinity — any upgrade should only make things more streamlined, more user friendly, less time consuming…. Flipping through the entire guide to get to my channels reminds me of the 90s tv guide channel waiting for the name of the show I was watching to scroll pass… please do better— Fix it. Restore. Repair. Go Back…. Bring back “My Favorites” ASAP… k thanks
(edited)
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user_d2ck61
Visitor
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1 Message
16 hours ago
Updated Xfinity Stream app today on my iPhone. Same issues. Not able to set favorite channels, no longer able to set recording via the mobile app. The app is now essentially useless.
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user_zgbh8u
Visitor
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3 Messages
9 hours ago
I hate there is no favorites function or a screen to see programming weeks ahead. I am considering dropping this and going to something easier to use. I don’t have time to jump through all the hoops to find the programs I want to watch or record
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user_89u2r9
Visitor
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3 Messages
9 hours ago
Just back out the whole update, its not that complicated !
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user_lwkv6a
Visitor
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2 Messages
8 hours ago
The new xfinity experience is awful. I have to sign in multiple times and my favorite channels have been removed. This isn’t a “New” experience it’s an “horrible” experience. Is this the way you are making customers purchase a box? Hello Easy Fiber😢!
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user_6a83h4
Visitor
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1 Message
8 hours ago
I agree. I I am disappointed at the update. reimagined took key features away like favorite channels, and ability to see last watched, and it is harder to navigate. It seems to take and more steps in order to find what you’re looking for …TV should be easy!!!
There is work to do and hope it happens quickly!
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user_4b011d
Visitor
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1 Message
8 hours ago
I thought that Xfinity Stream was terrible even before this update. I can't belive that Xfinity would be so stupid and out of touch with its customer's needs to remove this function for LG TVs with the update. I'm glad you "understand" now how helpful it is to have favorite channels. You should have understood it before. No excuses. Just fix it.
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user_4wyji0
Visitor
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1 Message
7 hours ago
Ability to tag favorite channels is GONE on my samsung TV and my iphone app!!! Hopefully this is resolved soon because I'm not to going to keep your service if I have to scroll thru hundreds of channels to get to what I want to watch.
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user_bkmrqn
Visitor
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1 Message
4 hours ago
This update is horrible
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markg28
Visitor
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2 Messages
2 hours ago
I guess the New Xfinity Stream TV experience means a downgraded experience.
This should have been worked out before the rollout.
Or at least we should have been given the option not to upgrade.
Like everything Xfinity, the user is always the loser and you keep charging us more.
What an experience.
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user_aeaed3
Visitor
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4 Messages
1 hour ago
This update is ridiculous! No favorites is terrible, now I have to scroll through all channels to find what I want. You can’t even search by channel. Why would you roll out something that is so unfriendly to customers and without any specific warning about the changes? Did you rely on AI to decide this was more efficient? Ask your users, we’ll tell you what works - but perhaps do it before releasing it…
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user_sk43j2
Visitor
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1 Message
1 hour ago
well, I thought my favorites being missing Was my Error and just not being able to figure out how to find them in this new app. Apparently, they are no longer available with this new update. I don’t know why answering that it works on the mobile app is helpful because I don’t watch television on my mobile app. I just called support and was told it is a recent common issue and was not given any indication that it was going to be fixed other than Xfinity was aware of it.
This is about as bad an update as when Comcast used to have the ability to preset a recording on your dvd from your phone app and when they updated it, it just totally disappeared and never has returned.
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